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J Am Med Inform Assoc 2003;10:504-511 doi:10.1197/jamia.M1028
  • Original Investigation
  • Research Paper

Multimedia Software to Help Caregivers Cope

  1. Mary G Chambers, DPhil Cert Ed, RN, DN, RNT,
  2. Samantha L Connor, MSc,
  3. Mary McGonigle, MEd Cert Ed, RGN, RM,
  4. Mike G Diver, BSc
  1. Affiliation of the authors: School of Nursing, University of Ulster at Coleraine, Northern Ireland
  1. Correspondence and reprints: Professor Mary Chambers, Room B035, School of Nursing, University of Ulster at Coleraine, Cromore Road, County Londonderry, Northern Ireland, BT52 1SA; e-mail: <mga.chambers{at}ulster.ac.uk>.
  • Received 28 September 2001
  • Accepted 4 May 2003

Abstract

Objective This report describes the design and evaluation of a software application to help carers cope when faced with caring problems and emergencies.

Design The design process involved users at each stage to ensure the content of the software application was appropriate, and the research team carefully considered the requirements of disabled and elderly users.

Measurements Focus group discussions and individual interviews were conducted in five European countries to ascertain the needs of caregivers in this area. The findings were used to design a three-part multimedia software application to help family caregivers prepare to cope with sudden, unexpected, and difficult situations that may arise during their time as a caregiver. This prototype then was evaluated via user trials and usability questionnaires to consider the usability and acceptance of the application and any changes that may be required.

Results User acceptance of the software application was high, and the key features of usability such as content, appearance, and navigation were highly rated. In general, comments were positive and enthusiastic regarding the content of the software application and relevance to the caring situation.

Conclusion The software application has the potential to offer information and support to those who are caring for the elderly and disabled at home and to help them prepare for a crisis.

Footnotes

  • This work was supported by the European Commission Fourth Framework DGX111 Telematics Application Programme, Disabled and Elderly sector. The authors thank the families, professional carers, and researchers who participated in the development of this software application.

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