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J Am Med Inform Assoc 13:660-667 doi:10.1197/jamia.M2146
  • Original Investigation

Development, Validation, and Use of English and Spanish Versions of the Telemedicine Satisfaction and Usefulness Questionnaire

Table 3

Means, Factor Loadings and Explained Variance

Item N M (SD)* Video Visits Use and Impact Variance Explained
A nurse can get a good understanding of my condition during a medical visit 338 4.5 (0.66) 0.824
My nurse case manager answers my questions 340 4.6 (0.58) 0.819
My nurse case manager deals with my problems 338 4.5 (0.66) 0.805
My nurse case manager engages me in my care 338 4.5 (0.63) 0.783
I can explain my medical problems well enough during a video visit 333 4.5 (0.66) 0.742
The lack of physical contact during a video visit is not a problem 341 4.4 (0.69) 0.722
My privacy is protected during video visits 310 4.5 (0.57) 0.696
Talking to a nurse during a video visit is as satisfying as talking in person 340 4.5 (0.77) 0.686
Video visits make it easier for me to contact the nurse 337 4.4 (0.78) 0.674
Video visits are a convenient form of healthcare for me 342 4.5 (0.74) 0.660
Video visits save me time 330 4.4 (0.82) 0.631
34.1%
I am more involved in my care using the telemedicine system 341 4.4 (0.79) 0.773
The telemedicine equipment is easy to use 343 4.3 (0.85) 0.740
The telemedicine system helps me to better manage my health and medical needs 342 4.4 (0.74) 0.735
In general, I am satisfied with the telemedicine system 342 4.5 (0.71) 0.702
My health is better than it was before I used the technology 335 4.2 (0.93) 0.693
I follow my doctor’s advice better since working with the telemedicine system 338 4.2 (0.90) 0.673
The telemedicine system helps monitor my health condition 342 4.5 (0.66) 0.642
It was easy to learn to use the equipment 340 4.2 (0.88) 0.603
My doctor uses information from the telemedicine system in my office visits 286 4.1 (1.1) 0.597
I can always trust the equipment to work 341 4.1 (1.1) 0.521
29.5%
Total Percent Variance Explained 63.6%

  • ↵* Satisfaction: 1, strongly disagree to 5, strongly agree.

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