Table 3
Clinician Portal Mail User Mean (Standard Deviation) Survey Scores
| Survey Item | Mean Score |
| Estimate the total amount of time you spend responding to e-mail from patients using portal mail on a typical work day (in minutes): | 9.7 (±4.8) |
| As a result of using portal mail, the number of phone calls from my patients has decreased: | 3.5 (±1.1) |
| As a result of using portal mail, the number of my patients who walk-in without an appointment has decreased: | 3.1 (±1.1) |
| The volume of portal mail messages that I receive is manageable and not overwhelming: | 3.9 (±1.2) |
| Most portal mail messages are appropriate (i.e., not about urgent matters, appropriate content): | 4.2 (±0.9) |
| Portal mail has improved my communication with patients: | 3.9 (±1.1) |
| Portal mail has improved my efficiency in communicating with patients: | 4.1 (±1.1) |
| Portal mail has improved the quality of my communication with patients: | 4.2 (±0.9) |
| Portal mail has improved the quality of care that I deliver: | 4.0 (±1.0) |
| I would recommend the use of portal mail to my colleagues: | 4.1 (±1.2) |
| I introduce portal mail to all of my patients: | 2.3 (±0.9) |
| I introduce portal mail to selected patients: | 4.1 (±0.5) |
| The portal mail interface is easy to use: | 4.1 (±0.9) |
| Portal mail increases the amount of time communicating with patients: | 2.9 (±1.0) |
| Portal mail is a good way to answer patient's nonurgent medical questions: | 4.3 (±0.6) |
| Portal mail is a good way to communicate test results: | 3.9 (±1.0) |
| Portal mail is a good way to follow up on patient appointments: | 3.0 (±1.2) |
