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J Am Med Inform Assoc 17:71-77 doi:10.1197/jamia.M3200
  • Original Investigation

Provider management strategies of abnormal test result alerts: a cognitive task analysis

Table 3

Provider use of Computerized Patient Record System (CPRS) features by provider follow-up timeliness

CPRS feature Timely providers (n=15) Untimely providers (n=11)
Sorting
 Unaware 8 6
 Aware 4 1
 Uses feature 3 4
Notification
 Unaware 7 0
 Aware 3 5
 Uses feature 5 6
Process all
 Unaware 4 6
 Aware 11 5
 Unaware 0 0
Alert when results
 Unaware 14 11
 Aware 1 0
 Uses feature 0 0
No of CPRS features used
 0 8 5
 1 5 6
 2 2 0
  • Timely providers are those who have lost one or fewer alerts to follow-up during a 4-month period. Untimely providers are those who have lost two or more alerts to follow-up during a 4-month period.

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