J Am Med Inform Assoc 20:152-156 doi:10.1136/amiajnl-2012-001062
  • Focus on data sharing

Consumer experience with and attitudes toward health information technology: a nationwide survey

  1. Rainu Kaushal1,2,3
  1. 1Center for Healthcare Informatics and Policy, Weill Cornell Medical College, New York, NY, USA
  2. 2Health Information Technology Evaluation Collaborative (HITEC), New York, NY, USA
  3. 3NewYork-Presbyterian Hospital, New York, NY, USA
  1. Correspondence to Dr Jessica S Ancker, 425 E. 61st Street, Suite 301, New York, NY 10065, USA; jsa7002{at}
  • Received 24 April 2012
  • Accepted 7 July 2012
  • Published Online First 30 July 2012


Electronic health records (EHR) are becoming more common because of the federal EHR incentive programme, which is also promoting electronic health information exchange (HIE). To determine whether consumers' attitudes toward EHR and HIE are associated with experience with doctors using EHR, a nationwide random-digit-dial survey was conducted in December 2011. Of 1603 eligible people contacted, 1000 (63%) participated. Most believed EHR and HIE would improve healthcare quality (66% and 79%, respectively). Respondents whose doctor had an EHR were more likely to believe that these technologies would improve quality (for EHR, OR 2.3; for HIE, OR 1.7). However, experience with physicians using EHR was not associated with privacy concerns. Consumers whose physicians use EHR were more likely to believe that EHR and HIE will improve healthcare when compared to others. However, experience with a physician using an EHR had no relationship with privacy concerns.


  • Funding This study was funded by the office of the senior vice provost of Cornell University.

  • Competing interests None.

  • Ethics approval Ethics approval was provided by Cornell University Institutional Review Board.

  • Provenance and peer review Not commissioned; externally peer reviewed.

Related Article

Free Sample

This recent issue is free to all users to allow everyone the opportunity to see the full scope and typical content of JAMIA.
View free sample issue >>

Access policy for JAMIA

All content published in JAMIA is deposited with PubMed Central by the publisher with a 12 month embargo. Authors/funders may pay an Open Access fee of $2,000 to make the article free on the JAMIA website and PMC immediately on publication.

All content older than 12 months is freely available on this website.

AMIA members can log in with their JAMIA user name (email address) and password or via the AMIA website.

Navigate This Article