A User-centered Model for Web Site Design

Table 6

Issues Identified During Cognitive Walk-through for Participant Home Page

Navigation:

Step links may not “read” as clickable links to new users.
Directions to “begin with step 1” may result in users not reviewing rest of home page.
Event reminders are in an awkward location well below the “main steps”; may not be used.

Data retrieval:

When confidentiality setting is changed, there is no sense of completion for user—display does not indicate change has been acted on.

Speed:

Roll-over graphics take too long to download over some modem connections.

Failure:

Session time-out is too short for the reading and discussion that often needs to take place.

Information display:

Text used for “roll-over” content is too small.
Text describing event reminders is too wordy.
“Conditions covered” and “How recommendations are made” lack prominence on the page.

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